Privacy Policy
How we protect your information
Wegotspice Limited is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
1.1 Personal Information
When you make a purchase or create an account, we collect:
- Full name and contact details
- Billing and delivery addresses
- Email address and telephone number
- Payment information (processed securely through Stripe)
- Order history and preferences
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on site
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating about your purchases and deliveries
- Providing customer service and support
- Personalising your shopping experience
- Sending marketing communications (with your consent)
- Improving our website and services
- Preventing fraud and ensuring security
- Complying with legal obligations
3. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on:
- Contract Performance: Processing necessary to fulfil your orders
- Legitimate Interests: Improving our services and preventing fraud
- Consent: Marketing communications and non-essential cookies
- Legal Obligation: Compliance with tax and accounting requirements
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, delivery companies, and IT service providers
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Typically, we retain customer data for 7 years in accordance with UK tax regulations.
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected]
7. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. For detailed information, please see our Cookie Policy.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing through Stripe
- Regular security audits and updates
- Access controls and staff training
9. International Data Transfers
Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure adequate safeguards are in place in accordance with UK GDPR requirements.
10. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact:
Data Protection Officer
Wegotspice Limited
42 Sloane Street, London SW1X 9NR
Email: [email protected]
Tel: +44 20 7946 8273
13. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk